The social help desk may turn out to be a game-changer in the ongoing relationship between businesses and their customers. As customers increasingly turn to social media sites for customer service, the social help desk lets you respond in real-time to meet the evolving customer definition of “now.”
Social travel is making the world seem just a little bit smaller: from hotel reviews to an insider look at the people running the tourist attraction, the online community brings everyone a little bit closer. See the recent trends in this changing face of global tourism, and how social travelers find exclusive deals and connect […]
With the social landscape changing and growing at breakneck speeds, social buying sites have become more and more popular. This graphic takes a “universal” approach at showing the largest sites in this sector in terms of number of unique visitors in August, 2010.