Just as Google and Facebook revolutionized the way that consumers experienced the web, social technology and the use of cloud-based applications has changed the employee experience with software in the enterprise. The line between personal and company software has been blurred, empowering employees yet also leading IT departments to deal with unsanctioned applications that have permeated the firewall. For the first time, employees are beginning to choose which applications they want to use to get work done, forcing IT to change their paradigm and strike a tough balance between security and employee preferences.