The results from the 2012 American Express Global Customer Service Barometer show that it’s more important than ever for companies to take social media into consideration when developing customer service plans. To showcase the data, American Express created an infographic:
From pizzas to pills, here’s the worst customer service disasters. Yet.
CRM 101 goes over the basic concepts behind Customer Relationship Management. CRM is a broadly recognized, widely-implemented strategy for managing and nurturing a company’s interactions with customers, clients, and sales prospects. See exactly what is involved with this process.